Part of Ordlo Catalog Audit Documentation
The Plugin Won’t Activate
Check whether Ordlo Catalog Audit Pro is already active. The free plugin deactivates automatically when Pro is installed — this is by design. Only one version can be active at a time.
No Issues Appear After Running the Audit
Confirm the relevant audit types are enabled in Settings. Also confirm your catalogue actually has products with those issues — if all products have images and prices, the audit correctly returns no issues.
A User Can’t Access the Audit Screen
Access is controlled by three permissions: run audits, view issues, and manage issues. Only admins have these by default. Assign them to non-admin roles using a role management plugin.
Issues Keep Reappearing After Fixing Products
Issues don’t update automatically — re-run the audit after fixing products. Go to Ordlo > Catalog Audit and click Run Audit again.
CSV Export or Fix Actions Are Missing
These are Pro-only. See Ordlo Catalog Audit Pro.
Getting Help
Include: plugin version, WordPress version, WooCommerce version, free or Pro, screenshot of the audit screen, and expected vs actual result.
