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Ordlo Downloads: Troubleshooting and Support

Part of Ordlo Downloads Documentation


A Taxonomy Filter Isn’t Appearing

Check the taxonomy has “Enable filter” turned on in Ordlo > Downloads → Settings → Taxonomies. Also confirm at least one published download item is assigned to a term in that taxonomy — the filter only appears when it has something to show.


The Table Shows No Results

Confirm download posts are published (not draft) and have files or URLs attached. If using a pre-filter shortcode attribute, check the taxonomy slug and term slug are correct and at least one item matches.


The Table Styling Looks Wrong

Check Ordlo > Downloads → Settings → Style. If your theme is overriding plugin styles, use the Custom CSS field to add overrides.


Search or Filters Aren’t Working

Check your browser console for network errors. The table uses WordPress’s AJAX system. If a security plugin or hosting firewall is blocking it, results won’t update without a page reload.


Getting Help

Include: plugin version, WordPress version, your active theme, a list of other active plugins, the shortcode used, and a screenshot of the result vs what you expected.

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