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Ordlo Packing List: Troubleshooting and Support

Part of Ordlo Packing List Documentation


Trade Field Columns Aren’t Appearing

Check: (1) Ordlo Wholesale is active. (2) Trade Fields module is enabled in Ordlo Wholesale → Settings → Trade Fields. (3) The columns are enabled in Ordlo > Packing List → Settings. (4) The products on the order have Country of Origin and/or HS Code values set.


The PDF Layout Looks Wrong

Check page size, font, and margin settings. Use the order Preview button to test quickly. For deeper layout changes, use the theme override: place a custom packing-list.php in your active theme folder.


The Packing List Metabox Is Missing

Confirm the plugin is activated. The metabox requires admin access. If your store uses WooCommerce HPOS, confirm the plugin is compatible with your order view.


Bulk Actions Aren’t Appearing

Confirm the plugin is activated and up to date. Check you’re on the correct WooCommerce → Orders screen (HPOS vs classic).


Getting Help

Include: plugin version, WordPress version, WooCommerce version, whether Ordlo Wholesale Trade Fields is active, a screenshot of Packing List settings, and what the PDF shows vs what you expected.

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